Effective Communication Skills for Technicians and Installers

Technicians and Installers (T&I) are the face of an organization to your most valuable asset, customers! How they communicate with a customer both verbally and non-verbally can have a tremendous impact on the customer relationship. It can also help or hinder referrals. T&I may or may not be effectively interacting with their organization’s sales team, project managers, and management.

The content in this course will help build T&I communication skills and why they are important to their career and your company. Real world examples of what a technician/installer experiences in the field and inside the company will help them recognize and improve their communication skills. The result is more productivity, more effective operations, happier customers and giving T&I more confidence.