Customer Service in the Security Industry

Module Length: 3 Credit Hours
Approved for CEUs by: Louisiana, Mississippi, Tennessee, New Jersey

You will encounter a wide array of situations when dealing with customers. Some customers are frantic, emotional or angry. It is your job to maintain a professional attitude at all times.

This module teaches the key skills necessary to deal with difficult situations and provide the highest possible level of customer service to your customers.

The following modules are included in this course:

• Communications
• Customer Service Skills
• Difficult Customers